K3 Dataswitch - Notice history

All systems operational


For the latest news on whats been released into our Products, please visit the Release Notes.

Application - Operational

Infrastructure
Operational

Authentication - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 99.98%

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Oct 2021
Nov 2021
Dec 2021

OnPrem Agent - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 99.99%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021
Power Assets
Operational

API - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Conditional - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Email - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Microsoft SQL - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 99.99%Dec · 99.98%

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Oct 2021
Nov 2021
Dec 2021

Merge - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 99.98%

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Oct 2021
Nov 2021
Dec 2021

Split - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 99.98%

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Oct 2021
Nov 2021
Dec 2021

Repeater - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 99.98%

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Oct 2021
Nov 2021
Dec 2021

Output As - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 99.98%

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Oct 2021
Nov 2021
Dec 2021

Variables - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 99.98%

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Oct 2021
Nov 2021
Dec 2021

Text to JSON - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 99.98%

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Oct 2021
Nov 2021
Dec 2021
Data Transform Assets
Operational

XML Transform - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 99.98%

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Oct 2021
Nov 2021
Dec 2021

JS Engine - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 99.99%Dec · 99.98%

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Oct 2021
Nov 2021
Dec 2021

Portal - Operational

100% - uptime
Oct 2021 · 99.89%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021
Data Centres
Minor outage

Edinburgh (EDI) - Minor outage

100% - uptime
Oct 2021 · 100.0%Nov · 99.99%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Manchester (MAN) - Operational

100% - uptime
Oct 2021 · 99.98%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Notice history

Dec 2021

Hosted Infrastructure Firewalls
  • Resolved
    Resolved

    The incident has been resolved.

  • Monitoring
    Monitoring

    We are currently monitoring the result of a fix that has been put into place.

  • Investigating
    Investigating

    We are currently investigating an incident that is causing disruption to the firewall plane used to access Dataswitch services. Engineers are currently working to resolve the issue.

Hosted infrastructure storage platform maintenance
  • In progress
    December 15, 2021 at 12:00 PM
    In progress
    December 15, 2021 at 12:00 PM

    Maintenance is now in progress.

  • Planned
    December 15, 2021 at 12:00 PM
    Planned
    December 15, 2021 at 12:00 PM

    Maintenance work is currently underway on the hosted infrastructure storage platform to resolve the root cause of the hosted infrastructure SQL service incidents.

  • Completed
    December 14, 2021 at 10:50 PM
    Completed
    December 14, 2021 at 10:50 PM

    Maintenance has completed.

Hosted Infrastructure SQL Service Disruption
  • Resolved
    Resolved

    The incident is resolved.

  • Investigating
    Investigating

    We are currently investigating an incident that caused the hosted infrastructure SQL service to become unavailable. The root cause has been identified as storage related and the engineers have been and are continuing to work on a resolution.

Hosted Infrastructure SQL Service Disruption
  • Resolved
    Resolved

    The incident is now resolved.

  • Investigating
    Investigating

    We are currently investigating an incident that caused the hosted infrastructure SQL service to experience intermittent dropouts between 03:30 (UTC) and 04:00 (UTC). As a result, the services detailed in the incident were also interrupted.

Nov 2021

Advisory notice of Essential Network Maintenance - CHG0053754
  • Completed
    November 25, 2021 at 6:00 AM
    Completed
    November 25, 2021 at 6:00 AM

    Maintenance has completed successfully.

  • In progress
    November 24, 2021 at 6:00 PM
    In progress
    November 24, 2021 at 6:00 PM

    Maintenance is now in progress.

  • Planned
    November 24, 2021 at 6:00 PM
    Planned
    November 24, 2021 at 6:00 PM

    This is an advisory notice of Essential Network Maintenance that will be carried out by one of our telecoms providers on an inter datacentre comms link.

    The Imagine platform is expected to remain fully operational and be unaffected by the maintenance work.

    Wednesday 24th November:

    Planned Start Date: 24/11/2021 Planned Start Time: 18:00 UTC

    Planned End Date: 25/11/2021 Planned End Time: 07:00 UTC

Selected flows not running
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are currently investigating this incident.

SQL infrastructure error
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are currently investigating an incident with the Hosted SQL platform that is preventing flows from running and is also preventing logins to the UI.

Advisory notice of Essential Network Maintenance - CHG0052804
  • Completed
    November 18, 2021 at 6:00 AM
    Completed
    November 18, 2021 at 6:00 AM

    Maintenance has completed.

  • Planned
    November 17, 2021 at 6:00 PM
    Planned
    November 17, 2021 at 6:00 PM

    This is an advisory notice of Essential Network Maintenance that will be carried out by one of our telecoms providers on an inter datacentre comms link.

    The Imagine platform is expected to remain fully operational and be unaffected by the maintenance work.

    Wednesday 17th November:

    Planned Start Date: 17/11/2021 Planned Start Time: 18:00 UTC

    Planned End Date: 18/11/2021 Planned End Time: 06:00 UTC

  • In progress
    November 17, 2021 at 6:00 PM
    In progress
    November 17, 2021 at 6:00 PM

    Maintenance is now in progress.

Advisory notice of Essential Network Maintenance - CHG0051653 / CHG0052800
  • Completed
    November 17, 2021 at 6:00 AM
    Completed
    November 17, 2021 at 6:00 AM

    Maintenance has completed.

  • In progress
    November 16, 2021 at 6:00 PM
    In progress
    November 16, 2021 at 6:00 PM

    Maintenance is now in progress.

  • Planned
    November 16, 2021 at 6:00 PM
    Planned
    November 16, 2021 at 6:00 PM

    This is an advisory notice of Essential Network Maintenance that will be carried out by one of our telecoms providers on an inter datacentre comms link.

    The Imagine platform is expected to remain fully operational and be unaffected by the maintenance work.

    Tuesday 16th November:

    Planned Start Date: 16/11/2021 Planned Start Time: 18:00 UTC

    Planned End Date: 17/11/2021 Planned End Time: 06:00 UTC

Oct 2021

Advisory notice of Essential Network Maintenance - CHG0052305
  • Completed
    October 29, 2021 at 5:00 AM
    Completed
    October 29, 2021 at 5:00 AM

    Maintenance has completed successfully.

  • Planned
    October 28, 2021 at 5:00 PM
    Planned
    October 28, 2021 at 5:00 PM

    This is an advisory notice of Essential Network Maintenance that will be carried out by one of our telecoms providers on an inter datacentre comms link.

    The Imagine platform is expected to remain fully operational and be unaffected by the maintenance work.

    Thursday 28th October:

    Planned Start Date: 28/10/2021 Planned Start Time: 18:00 (17:00 UTC)

    Planned End Date: 29/10/2021 Planned End Time: 06:00 (05:00 UTC)

Advisory notice of planned infrastructure host maintenance.
  • Completed
    October 25, 2021 at 8:25 PM
    Completed
    October 25, 2021 at 8:25 PM

    Maintenance has completed successfully.

  • Planned
    October 25, 2021 at 8:00 PM
    Planned
    October 25, 2021 at 8:00 PM

    This is an advisory notice of planned infrastructure maintenance.

    Expected maintenance window: 20:00 to 21:00 (UTC).

Network Maintenance affected Dataswitch application
  • Resolved
    Resolved

    All application flows are now running.

  • Monitoring
    Monitoring

    Network connectivity restored after 2 minutes.

  • Investigating
    Investigating

    The Emergency maintenance that was carried out by one of our comms providers caused a brief outage on access to the Manchester Datacenter. This prompted an automatic failover of the SQL Services. The SQL failover completed as expected, however there was a disruption to service as some flows within the Dataswitch app failed to execute.

Advisory notice of Emergency Network Maintenance - CHG0043131
  • Completed
    October 22, 2021 at 10:59 PM
    Completed
    October 22, 2021 at 10:59 PM

    Maintenance has completed.

  • Planned
    October 22, 2021 at 9:00 PM
    Planned
    October 22, 2021 at 9:00 PM

    This is an advisory notice of Emergency Network Maintenance that will be carried out by one of our telecoms providers on an inter datacentre comms link.

    The Imagine platform is expected to remain fully operational and be unaffected by the maintenance work.

    Friday 22th October:

    Planned Start Date: 22/10/2021 Planned Start Time: 21:00 UTC

    Planned End Date: 22/10/2021 Planned End Time: 22:59 UTC

Network Maintenance affected Dataswitch application
  • Resolved
    Resolved

    All application flows are now running.

  • Monitoring
    Monitoring

    Network connectivity restored after 2 minutes.

  • Identified
    Identified

    The Emergency maintenance that was carried out by one of our comms providers caused a brief outage on access to the Manchester Datacenter. This prompted an automatic failover of the SQL Services. The SQL failover completed as expected, however there was a disruption to service as some flows within the Dataswitch app failed to execute.

Oct 2021 to Dec 2021

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